SEMINOLE AQUATICS FINANCIAL POLICIES- Please read ALL of the below information to become better acquainted with how payment, monthly billing, suspending / reinstating your account, team communication, etc.
AUTO-PAY
A credit card or bank account (ACH) will be drafted on the first of each month. This is a secured service—Seminole Aquatics does not have any access to your credit or banking information.
LATE PAYMENTS
If your payment is declined/ card fails, etc, you have until the 10th of the month to update your card on file so that we can process payment. If there is no valid payment or communication received by the 10th of the month, there will be an additional $10 late fee added to the account, and the account will be suspended (the swimmer may not practice until all fees have been paid in full). Additionally, swimmers from families with accounts that are not current will not be able to sign up for swim meets or order team apparel.
COMMUNICATION
All families need to provide a current email address so that you can receive emails and log in to your account. If your e-mail address changes, please email reachseminoleaquatics@gmail.com with your new email address.
TEXT MESSAGE ALERTS: Our team uses Remind, a free texting app, to send out reminders about swim meets, practice changes, etc. To learn how to receive team text messages, click HERE.
REGISTRATION
Registration is done online only. A $125 registration fee is due at this time for Non-SA club members, as are the first month’s coaching fees. This is a one-time fee and will not be charged again unless you change teams.
BILLING
Monthly training fees are auto-drafted on the 1st of each month. Swim meet fees, apparel fees, etc. are charged to the credit card on file as they occur. PLEASE NOTE: Swim meet fees are non-refundable, even if the swimmer signs up and then misses the meet due to illness or injury; our team is billed for each swim as soon as the host team receives the entry, and entry fees are never refunded to teams for swimmer non-attendance, cancelled meet events due to weather, etc.
MONITORING YOUR ACCOUNT
Once you register, you can log into your account using the email address and password that you set up during registration. ALL FAMILIES NEED TO CHECK THE STATUS AND CHARGES TO THEIR ACCOUNT REGULARLY.
HOW TO ACCESS YOUR SEMINOLE AQUATICS ACCOUNT
Please click HERE to see simple instructions on how to access and monitor your Seminole Aquatics account! If you are still having difficulty, then contact Tami by email at reachseminoleaquatics@gmail.com.
NO PRO-RATIONS
There are NO pro-rations due to any of the following: Lack of attendance, inclement weather, holidays, pool closures, or team breaks. Our team typically takes three short breaks during the year; at the end of May, at the end of the summer, and near the end of December. Additionally, there are no pro-rations after initial registration with the team.
USA REGISTRATION
Seminole Aquatics is a USA Swimming sanctioned organization. As such, all of our athletes must be USA registered each year in order to compete in sanctioned events. Before competing in any event, any non-USA registered athlete will be registered by the team, and the fee shall be charged to the family's SA account.
TAKING A BREAK?
If you will be taking a break from the team you must notify reachseminoleaquatics@gmail.com NO LATER than the 26th day of the month in order to avoid being billed for the next month. You will not incur another team registration fee upon reactivation.
If you don't email reachseminoleaquatics@gmail.com by the 26th and notify us of your desire to suspend for the following month, your account will be automatically charged; there are NO refunds. Please help us in order to be able to better help you!
BILLING OR ADMINISTRATIVE QUESTIONS
Neither lifeguards nor the coaching staff is not equipped to discuss any billing or administrative questions. Please do not approach them on the pool deck regarding any of these matters. Instead, you may direct any fee or payment questions to reachseminoleaquatics@gmail.com.
FINANCIAL HARDSHIP
If you are experiencing a financial hardship, please communicate with us immediately by emailing reachseminoleaquatics@gmail.com to discuss your situation.
